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Thomas_Hannaford
Employee
08-01-202403:48 PM
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Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:
- For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
- For users who purchased a boxed CPU – please reach out to Intel Customer Supportfor further assistance.
At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
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45 Replies
berkkocaturk
New Contributor I
08-05-202406:04 PM
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Normal cpu is useful and will last 10 years if you think processors arent faulty why arent you extending warranty to 10 years .
What if cpus fail after 5 years with knows production defect and stability issue?
pressed_for_time
New Contributor III
08-06-202401:01 AM
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In response to berkkocaturk
Normal warranties for CPUs are three years for boxed processors and one year for OEM/Tray. Intel has extended all warranties for Raptor Lake processors by two years. Like any electronics product if you want to use it beyond the warranty period that is your choice. Talking about 10 year warranties is completely unrealistic.
In response to berkkocaturk
n_scott_pearson
Super User
08-06-202408:51 AM
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In response to pressed_for_time
@pressed_for_time,
You are correct, but haven't provided a complete answer. While it it true that an entity can purchase warranted tray processors from Intel, individuals purchasing tray processors in the gray markets receive no warranty. Processors are only warranted for the original purchaser. Individuals purchasing tray processors in the gray market are secondary owners and thus have no warranty.
Bottom line, buyer beware. You are getting a deal, but at the expense of a warranty.
...S
In response to pressed_for_time
berkkocaturk
New Contributor I
08-06-202408:59 AM
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In response to pressed_for_time
Intel knew about the instability and oxidation but didnt make it public and knowingly sold it. What they did is beyond realistic.
And a warranty is as solid as company trust and right know intel does not have any.
Intel has refused warranty on unstable 13-14th gen cpus before this was public but they knew about it. They need to do more to gain trust.
In response to pressed_for_time
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Community support is provided Monday to Friday. Other contact methods are available here.
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